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AN ENTREPRENEUR'S BATTLE: Chipping
Away at the Corporate Giants' Stronghold
I first
sold the chocolate chip cookie ice cream sandwich I'd created
in a small ice cream/confectionary shop I set up with friends.
It soon became the establishment's main draw, but was yet
to be called Chipwich. We held a contest, offering
a year's supply of the product to the winner. A young Englewood,
New Jersey student came up with "Chipwich" and it was a
natural. We subsequently put her through college for her
most welcome contribution.
Knowing I had a winner on my hands but lacking the means
to market it, I set out to raise money for the venture.
I approached everyone I knew with one hand grasping a cooler
of Chipwiches and the other held out for money. It got to
the point where, at my regular job, people started ducking
into stairways when they saw me, but I managed to raise
enough seed money to get to the next step. If you don't
ask, you'll never get anything. It helped immeasurably that
the product spoke for itself and that I was able to convey
an entrepreneur's vision of the company's potential.
Next step? Why, rolling Chipwich out nationwide through
every major supermarket, of course! I consulted some marketing
experts in NYC and was informed that it required only $50
million to accomplish this task. Unfortunately, I was well
over $49 million shy of this number. I left that meeting
and pondered the elusive next step while eating an infamous
Big Apple "dirty water" hotdog. Looking at the street vendor's
cart, I recalled that many of our nation's foremost retailers
got their start with street carts. Though the hotdog was
edible, I didn't quite think the vendor's presentation was
up to Macy's, Gimbel's or Wanamaker's turn of the century
(19th/20th) version. I sat and chewed (and chewed) and then
a veil seemed to lift. The twist that made Chipwich a household
name appeared to me. "Street carts!?" "That's right," I
replied. We'll put a new face on street vending – spruce
up the carts, train the vendors and put them in clean, identifiable
uniforms.
What transpired was beyond my wildest dreams. The initial
50 carts we rolled out in New York City were selling out
in an hour. The chairman of American Home Products called
me one afternoon, I assumed to make an offer on our fledgling
company. Turns out he was looking for Brad, his local vendor
who'd left early, depleted of Chipwiches. Another vendor
(I'll withhold the name in this instance) was doubling the
price – charging $2 for the first frozen novelty to even
sell for $1 – and selling out just as quickly! What I first
perceived as an excellent sales medium turned into an incredible
trial vehicle. The graphics and vendor were highly visible,
you could see the Chipwich street cart umbrellas, with chips
around the edges, from blocks away. The fact that there
were always lines and you had to hurry to get a Chipwich
created an exclusivity that also helped our image. I later
learned that that type of trial and exposure would've been
impossible for a small company via conventional promotional
channels. Fortune 100 food giants were now bidding to use
my carts as a trial medium for their own products.
From a business standpoint, another significant accomplishment
was creating a new product category: the "premium frozen
novelty." Prior to Chipwich, hand-held, packaged ice cream
products were low quality and low cost. We were the first
to take on that "magic" $1 barrier. Like many other decisions,
some advised against it, but the only other option was to
cut corners and compromise quality. We had seen the likes
of Haägen Dazs charging $2 a pint - the same price as a
half-gallon of regular ice cream – and succeed overwhelmingly.
Compromise was no option to us, and Chipwich shattered the
"buck" barrier as if it never existed. After its New York
success, I took Chipwich on the road, setting up street
cart operations in major markets all across the U.S. Many
of the cities we broke into had never even seen street carts;
in others, they were "grandfathered" in and difficult to
crack. But we managed. We actually received a summons for
operating a street cart on private property in downtown
Houston one day while being interviewed for a television
broadcast! The spot aired on the news that afternoon and
the public response was overwhelmingly positive.
There, and in many other instances, I found out that, along
with the obvious disadvantages of being the little guy,
there were advantages as well! The public got behind us
and yet another tremendous boon to the venture began to
materialize – the third party endorsement. Despite a nonexistent
advertising budget, we managed to accumulate an estimated
$50 million in equivalent advertising exposure via nationwide
public relations. Newspaper features in food, lifestyle
and business sections; local and national TV spots on news
and talk shows; radio interviews (some during morning and
afternoon drive time); national magazine feature articles.
Thousands of free endorsements. Clearly, both media
and consumer appreciated my David vs. Goliath story. The
only downside was putting on 30lbs. sharing all those Chipwiches
with the media!
With a nationally recognized brand name under my belt (Chipwich
became the "generic" for cookie/ice cream novelties), I
took what I believed to be the next logical step - approaching
the big companies with the goal of having them distribute,
market or perhaps even purchase Chipwich from me. I'd learned
that giant corporations are slow off the mark introducing
new products and that their offerings are often mired for
years in the "analysis to paralysis" syndrome. Would that
it was so simple. I learned quite a few lessons at the hands
of companies trying to put Chipwich under. They nearly put
my venture under, but served to strengthen me in the long
run. I give freely the advice I myself paid dearly for:
If you have an idea for a product that's not protectable,
be extremely careful. I can't impress how important it is
to have confidentiality or non-compete/non-disclose agreements
signed before showing your hand.
Fortunately, there were also some pleasant corporate surprises
en route to Chipwich's success, among them Quaker Oats,
Keebler, and Nestles. I'll detail all the interesting facets
– positive, negative and outrageous - in my upcoming book.
At this juncture, 22 years after I slapped some ice cream
between two cookies and rolled it in chips, a billion Chipwiches
have been sold. My financial success is gratifying, but
the experience and fun I've had are what really make the
Chipwich days stand out. I got out there, I went for it,
persevered through the rough times (there were more than
a few!) and met a ton of people, the vast majority of whom
were helpful and delightful. Because of my success and desire
to give something back, I've made a hobby of relating my
experiences and imparting advice to would-be and fledgling
entrepreneurs. I've lectured to a wide range of audiences
at many universities and organizations and am planning on
"hitting the road" again soon. Be sure to look for me at
a college near you!
Richard
E. LaMotta
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